From Excel to IT Service Management (ITSM) software

Tired of Excel?

Manual data entry in Excel increases the risk of errors, which can lead to inaccurate information and misguided decision-making.
Also, Excel struggles with real-time collaboration, often leading to version control issues and data inconsistencies when multiple users are involved. Spreadsheets also lack robust security features, making sensitive data susceptible to unauthorized access and breaches.
As businesses grow, managing IT assets and permissions in Excel becomes cumbersome and risky.

Advantages of ITSM software

An ITSM solution provides structured processes that streamline IT operations, reducing redundancy and improving service delivery
Automated workflows minimize manual intervention, decreasing the likelihood of errors and ensuring data integrity.
ITSM tools come with advanced security features, including access controls and audit trails, safeguarding sensitive information.
Designed to grow with your business, ITSM solutions can handle increasing data volumes and complex processes without compromising performance.

Manual data entry in Excel increases the risk of errors, which can lead to inaccurate information and misguided decision-making.
Also, Excel struggles with real-time collaboration, often leading to version control issues and data inconsistencies when multiple users are involved. Spreadsheets also lack robust security features, making sensitive data susceptible to unauthorized access and breaches.
As businesses grow, managing IT assets and permissions in Excel becomes cumbersome and risky.

Steps for adopting ITSM:

1. Assessment of Current Processes
2. Selection of Appropriate ITSM Tools
3. Training and Change Management
4. Continuous Improvement

There may be challenges such as resistance to change, initial implementation costs, and the learning curve associated with new systems. To mitigate them, highlight the advantages and implement ITSM in phases, beginning with critical processes. Then you have to check what suits you best: do you really need an agent on premises as most ITSM platforms provide or do you prefer more flexibility with a cloud based solution? Can you afford time and resources to implement an open source solution or the time saved with support services offered by ITSM providers for training and troubleshooting during the transition will help you move faster and avoid costly mistakes?

When we designed Mr.Benny we started from the missing features of the major ITSM platforms available. Mr.Benny not only provides what other platforms do, but is built on 3 pillars: all in one (asset management + cybersecurity + task management) with a strong visual approach that makes it easy to use. On top of that we added our proprietary DataCare+ solution that boost AI integrations and cyber recommendations

Prepare for the future

ITSM software such as Mr.Benny also includes AI and Machine Learning Integration, allowing for proactive issue resolution and improved decision-making. Automation of routine tasks is reducing manual workloads, enabling IT teams to focus on strategic initiatives.
Experts agree.

Aale Roos, an ITSM consultant at Pohjoisviitta Oy, emphasizes the importance of critical thinking in ITSM implementations. He warns against blindly following frameworks and stresses the need for organizations to adapt practices to their unique contexts (source).

Joseph Nduhiu, an ICT consultant with over 18 years of experience, highlights the value of ITSM in enhancing operational effectiveness. He notes that standardized and automated processes can significantly reduce the time and effort required to deliver and maintain IT services, allowing teams to focus on more complex, strategic issues. (source).

Therefore, transitioning to more robust ITSM solutions and adopting ITIL (IT Infrastructure Library) processes enhances service quality, operational efficiency, and customer satisfaction, with better scalability and integration capabilities.Adopting Mr.Benny provides a structured, scalable, and secure approach to managing IT services, aligning them with business objectives.

Mr.Benny is an ITSM that helps you with more than just replacing Excel:

• Navigate NIS-2 Compliance
• Create a cybersecurity strategy
• Simplify your system administration

You can try it for free or you can schedule a demo here