HELP DESK,
TASKS & AUDIT

Managing IT tasks, risk and audits doesn’t have to be a maze of disconnected tools. Mr.Benny brings everything together in one place, allowing you to perform your tasks and track your spent time working on IT infrastructure, with the proper link to the specific assets, locations, and employees that define your organization.

BENEFITS

The built-in helpdesk connects every ticket to its relevant asset, room, network, employee or vulnerability. When an issue arises, IT managers can trace its origin and impact directly through the Mr.Benny IT security platform. This reduces resolution times and ensures no detail gets overlooked.
Keep track of deadlines and schedule upcoming tasks with the module’s interactive calendar. Whether you’re planning system upgrades, routine maintenance, or vulnerability mitigation, the calendar integrates seamlessly with the rest of the Mr.Benny platform to keep all stakeholders aligned.
Streamline recurring workflows by building reusable checklists. From onboarding new employees to conducting system checks, checklists help ensure consistency and reduce the risk of missing critical steps. Each checklist can also be linked to specific assets, employees, or locations.
Simplify the process of conducting audits and maintaining compliance. Document each step of the audit, generate reports, and link findings to specific vulnerabilities or tasks. This feature helps meet standards like ISO 27001 and enhances compliance.
The dashboard provides a bird’s-eye view of all tasks, checklists and risk indicators. Managers can prioritize tasks, assign agents, and monitor risk reduction actions in real time. By linking everything to Mr.Benny’s taxonomy, you gain unparalleled clarity and control over your risk.
Enables teams to work together seamlessly, regardless of location. With Mr.Benny’s secure cloud platform, all updates, task assignments, and ticket statuses are synchronized in real time. This fosters better communication and faster resolution times.
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SEE FOR YOURSELF

Help desk dashboard
See all tickets

The Dashboard gives an overview of your help desk, including tichets, unresolved tasks and next deadlines

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Create a ticket

Link your tickets to devices, virtual assets, rooms, networks, vulnerabilities

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Create a task screen
Calendar with tasks screen
Scheduling

Manage your calendar of tickets and tasks for the future, including patching and vulnerability checks

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Report and audit

Report, filter, export and track your work on each task

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Tickets screen with various filtering options screen

YOUR WORK BECOMES EASIER!

The Task Management, Checklist, and Audit module is built around the vulnerability reports to get full advantage of Mr.Benny’s ecosystem.

This module provides context-rich workflows that are both efficient and intuitive, being underlined by our DataCare+ intelligence platform, which enriches asset data with real-time vulnerability information. Revolutionize how you manage IT tasks, audits, and compliance.

67%

of small businesses use Excel for inventory ​

55%

of insider attacks rely on permission escalation

15 minutes

necessary for onboarding (10-person organization)

SEE MORE FACILITIES

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ASSETS &
LOCATIONS

Monitor and protect every device, room, and building.

Mr.Benny asset management software helps you detect and analyze your entire infrastructure, from individual devices to buildings , while grouping assets by rooms for organized management. With DataCare+, you find standardized information across millions of devices, ensuring your physical and digital assets are secure.

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PATCHES &
VULNERABILITIES

Stay ahead of security threats with patch and vulnerability updates.

Manage security exposure with real-time notifications and AI-powered patch analysis. Access a complete vulnerability database (CVE), enriched by DataCare+ tags, and stay in control by seeing your exposure by rooms, networks, or the entire organization.

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NETWORKS &
TOPOLOGY

Visual editor for correct asset mapping.

Visual mapping makes managing complex organizations easier than traditional lists or spreadsheets. With Mr.Benny, you corporate-level get visual clarity. Label ports, cables, and devices across rooms and color-coded networks.

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EMPLOYEES &
REMOTE PLATFORMS

Manage remote teams and their permissions.

Oversee employees, track their devices in-office or remotely, and monitor the software platforms they use. Keep everything in check, from assigned devices to software permissions, with full visibility of VPNs and platforms like Google Drive and HubSpot.

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Calendar icon

HELP DESK,
TASKS & AUDIT

Ticketing, time tracking and history log.

Managing IT tasks, risk and audits doesn’t have to be a maze of disconnected tools. Bring all your help desk in one place, allowing you to perform your tasks and track your spent time, with the proper link to the specific assets, locations, and employees in your organization.

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THREAT DETECTION &
RESPONSE

Helpdesk, calendar, logs and checklists per asset type.

Mr.Benny is an IT risk management platform boosted by AI. Assess risks from catalogued open data sources with AI-driven insights. Risks are classified by Info, Warning, or Critical levels. Generate visual reports that save you time while staying compliant, and receive actionable alerts based on expert analysis.

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